1. Introduction
Your privacy is important to us. This Privacy Policy explains how we collect, use, store, and protect your information when you use MyConcierge. By using our service, you agree to the practices described in this policy.
2. Information We Collect
Registration Information
We collect the following when you create an account:
- Name: Used for account personalization
- Email address: Used for account management and communication
- Password: We cannot access your actual password as it is encrypted using industry-standard security methods
Service Usage Data
We also store:
- Trip itineraries: Your saved travel plans and selected activities for your personal use and future reference
- Credit transactions: Records of credit usage for trip generation and suggestion regeneration to manage your subscription limits
- Error logs: Anonymous technical logs (not linked to your identity) to help us improve service reliability
We do not collect or store sensitive personal information, payment details, or track your real-time location.
3. How We Use Your Information
Your information is used to:
- Create and manage your MyConcierge account
- Process your subscription (Free, Pro, or Elite) and manage your credit system
- Store and display your trip itineraries and travel preferences
- Track credit usage (5 credits per trip generation, 1 credit per suggestion regeneration)
- Provide personalized travel recommendations and activity suggestions
- Send important account updates and customer support communications
- Improve our service through usage analytics and anonymous error reporting
4. Data Sharing
We do not sell, rent, or share your personal information with third parties. If we ever need to integrate with partners to enhance our service, we will:
- Inform you clearly about the integration
- Request your explicit consent before sharing any data
- Ensure partners meet our privacy and security standards
5. Data Security
We implement robust technical and administrative safeguards to protect your information from unauthorized access, disclosure, alteration, or destruction. Your password is encrypted and cannot be viewed by our team or anyone else.
6. Your Rights (LGPD Compliance)
Under Brazil's General Data Protection Law (LGPD), you have the right to:
- Confirm whether we process your data
- Access your personal data
- Correct inaccurate or incomplete information
- Request deletion of your data
- Withdraw your consent at any time
To exercise these rights, contact us at support@myconcierge.world.
7. Cookies
We use two types of cookies:
- Essential cookies: Keep you logged in and maintain your session
- Analytics cookies: Collect anonymous usage statistics via Google Tag Manager to help us improve our service
We do not use advertising or tracking cookies that follow you across websites. You can manage cookie preferences through your browser settings.
8. Data Retention
We retain your information only as long as necessary to provide our service or as required by law. Specifically:
- Account data: Retained while your account is active
- Trip itineraries: Stored until you delete them or close your account
- Credit transaction records: Retained for billing cycle management and account history
- Error logs: Anonymous logs retained for 90 days for service improvement
When you delete your account, we will remove your personal data and trip itineraries within 30 days.
9. Policy Updates
We may update this Privacy Policy periodically. When we do, we'll notify you of significant changes and update the "Last updated" date. We recommend reviewing this policy regularly.
10. Contact Us
For questions about this Privacy Policy or your data, contact us at:
Email: support@myconcierge.world